Maintenance Manual

42 Enterprise Chat and Email Deployment and Maintenance Guide
Configure script selector
7. Click the Dialed Number Mapping tab. Click Add.
8. On the Dialed Number Map Entry window, associate the script selector with a call type.
Map call type
9. Click OK to save the entry. Then click Save to save the script selector configuration.
Creating Scripts
A routing script determines the path and target object for an activity routed from ECE to Unified CCE. Individual
routing scripts are required for the following activities: inbound email, chat, callback, and delayed callback