Maintenance Manual

Preparing Unified CCE for the Integration 41
Configuring Dialed Number/Script Selectors
A script selector is a keyword that identifies the routing script for an activity request from ECE to Unified CCE.
Script selectors are used in routing scripts as part of the Dialed Number node.
Individual script selectors are required for the following activities: inbound email, outbound email, chat,
callback, and delayed callback activities. Make sure to complete these steps for each type of activity.
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure a script selector:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Dialed Number/ Script Selector
List.
3. Double-click Dialed Number/ Script Selector List.
4. In the Dialed Number/ Script Selector List window, in the Select filter data section, in the Routing client
field select the routing client configured for MR PG (page 29). Click Retrieve.
5. In the Dialed Number/ Script Selector section, click Add.
A new entry is created and the Attributes tab becomes editable.
6. On the Attributes tab, provide the following details:
 Routing client: From the dropdown list, select the routing client configured for the MR PG in step 9 in
“Configuring Media Routing Peripheral Gateways (MR PGs)” on page 26.
 Media routing domain: From the dropdown list, select the MRD configured for ECE (page 22).
 Name: Provide a name for the script selector.
Important: If you are planning to have multiple departments in ECE, then ensure that you create
department specific script selectors.