Maintenance Manual

40 Enterprise Chat and Email Deployment and Maintenance Guide
7. On the Skill Group Members tab, do the following:
a. Click the Add button.
b. From the Add Skill Group Member window, select the agents to be added in the skill group. Click OK.
Select members for the skill group
8. Click the Add Route button.
A new tab appears.
9. On the Route tab, in the Name field provide the name for the route and click Save.
Provide the name of the route