Maintenance Manual

Preparing Unified CCE for the Integration 39
A skill group is created in Unified CCE for mapping to user groups in ECE. The skill group members (agents)
are administered and managed in Unified CCE. A skill group (with associated skill group members) is used in
scripts to facilitate routing through Unified CCE to the skill group. This is used for inbound email, outbound
email, chat, callback, and delayed callback activities.
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure a skill group:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Skill Group Explorer.
3. Double-click Skill Group Explorer.
4. In the Skill Group Explorer window, in the Select filter data section, select an agent peripheral. Click
Retrieve.
5. Click the [1]Add Skill group button.
A new entry is created and a new set of tabs appear.
6. On the Skill Group tab, provide the following details:
 Media routing domain: From the dropdown list, select an MRD configured for ECE (page 22).
 Peripheral number: Provide a unique peripheral number.
 Peripheral name: Provide a name for the skill group.
 Name: This field is auto-populated.
 ICM picks the agent: Select the option.
Configure the properties of a skill group