Maintenance Manual

38 Enterprise Chat and Email Deployment and Maintenance Guide
A new entry is created and a new set of tabs appear.
6. On the Agent tab, provide the following details:
 Enable logins: Select the option.
 Enable Single sign-on (SSO): Select this option if you want to use single sign-on for the agent.
Password fields are disabled if you select this option.
 First name: Provide the first name.
 Last name: Provide the last name.
 Login name: Provide the login name for the agent. For callback and delayed callback agents, the login
name should match the User ID provided while configuring End users from the Cisco Unified
Communication Manager Administration user interface (page 16).
 Password: Provide the password for the agent. Make sure the password does not contain the following
characters: = (equal to) and ; (semicolon) as ECE does not allow the users to login if these characters
are present in the passwords. Password fields are disabled if single sign-on option is selected for the
agent.
 Enterprise name: This field is auto-populated.
7. Click Save.
Configure an agent
Configuring Skill Groups
Important: If you are planning to have multiple departments in ECE, then ensure that you create
department specific skill groups.