Maintenance Manual

Preparing Unified CCE for the Integration 37
Click Save.
Configure application path
9. In the Configuration Manager window, go to Options > Application Object Filter.
10. In the Application Object Filter window, in the Disable / Enable application object filter section, click the
Enable button. Click OK.
Configuring Agents
An agent is created in Unified CCE for mapping to users in ECE. Create all agents for whom routing or reporting
is done in Unified CCE. If you plan to use Precision Routing, you need to assign attributes to agents. For details,
see “Assigning Attributes to Agents” on page 51.
Create agents for handling inbound email, outbound email, chat, callback, and delayed callback activities.
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure an agent:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Agent Explorer.
3. Double-click Agent Explorer.
4. In the Agent Explorer window, in the Select filter data section, in the Peripheral field select an agent
peripheral. Click Retrieve.
5. Click the [1]Add Agent button.