Maintenance Manual

Preparing Unified CCE for the Integration 35
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Configure agent distribution
Configuring Application Path
An application path is required to open a communication channel with a CTI server associated with an Agent
PG. It is used for agent and task status reporting. For each Agent PG, create an application path that ECE will
use to connect to the Agent PG.
Create a single application path and add all the MRD-peripheral combinations for the Agent PG to the
application path member list. The application path is used for inbound email, outbound email, chat, callback, and
delayed callback activities.
Access to the application object filter is restricted. Log in as a super user to enable or disable the application object filter. For
details about the super user password, see the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and
Hosted available at
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_installation_and_configuration_guides_list.html
To configure an application path:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, from the menu, go to Options > Application Object Filter.