Maintenance Manual

34 Enterprise Chat and Email Deployment and Maintenance Guide
 Enable post routing: Select the option.
Select agent desk settings
8. On the Routing client tab, in the Name field, provide a name for the routing client.
9. On the Agent Distribution tab, do the following:
a. Click New.
b. Select the Enable agent reporting option.
c. Select the Agent event detail option.
d. In the Currently Selected Site section, set the following:
 Administration & Data Server site name: Provide the host name of the machine where
distributor is installed.
 Agent Real time data: Select the option.