Maintenance Manual

Preparing Unified CCE for the Integration 33
 Secondary CTI address: Provide the address of the secondary CTI server in the format
IP_Address:Port_Number. You can either provide the IP address, or the host name. The secondary CTI
address is needed only if the Unified CCE system is duplexed.
Configure agent PG
6. Click [2] Add Peripheral.
A new set of tabs appear.
7. On the Peripheral tab, do the following:
 Default desk settings: From the dropdown list, select the agent desk settings configured for ECE
(page 31).