Maintenance Manual

32 Enterprise Chat and Email Deployment and Maintenance Guide
Configuring Agent Peripheral Gateway (Agent PG)
An Agent PG is required for creating one or more peripherals that manage agent distribution within Unified
CCE. Configure an Agent PG using the Configuration Manager and then install it on the appropriate machine.
These Agent PGs are used for inbound email, outbound email, chat, callback, and delayed callback activities.
Note that you can also use an existing Agent PG if it is of the type Call Manger/Soft ACD.
To configure an agent peripheral gateway:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > PG Explorer.
3. Double-click PG Explorer.
4. In the PG Explorer window, in the Select filter data section, click Retrieve. Then, click [1] Add PG.
5. On the Logical Controller tab, provide the following details:
 Name: Provide a name for the agent peripheral gateway.
 Client type: Set it to CUCM or Generic.
 Primary CTI address: Provide the address of the primary CTI server in the format
IP_Address:Port_Number. You can either provide the IP address, or the host name.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.