Maintenance Manual

Preparing Unified CCE for the Integration 31
11. Click Save. Note down the Logical controller ID generated in the Logical Controller tab. It is needed while
configuring MR PIM.
Configuring Agent Desk Settings
Agent desk settings are a common set of properties for a group of agents working on voice call requests. This is
required for configuring an Agent PG. At least one Agent Desk Setting must be configured for ECE.
To configure agent desk settings:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Agent Desk Settings List.
3. Double-click Agent Desk Settings List.
4. In the Agent Desk Settings List window, in the Select filter data section, click Retrieve. Then, in the Agent
Desk Settings section, click Add.
A new entry is created and the Attributes tab becomes editable.
5. On the Attributes tab, in the Name field, provide a name for the agent desk setting group. Click Save.
Provide the name of the agent desk settings group
Important: Now install the MR PG and configure the MR PIM. For more information, see the
Unified CCE Installation Guide.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.