Maintenance Manual

Preparing Unified CCE for the Integration 27
Configure a single MR PG for ECE. This MR PG is used for inbound email, outbound email, chat, callback, and
delayed callback activities.
The MR PG configuration involves three steps:
 Configuring MR PG using the Configuration Manager: The details are described in this section.
 Installing MR PG: For details, see the Unified CCE Installation Guide.
 Creating MR PIM for the installed MR PG: You need to create a single MR PIM for ECE. For details, see
the Unified CCE Installation Guide. While creating the MR PIM, you are asked to provide the Application
Connection Port number. As a best practice, use a port number that is greater than 2000. This port number is
required while configuring the External Agent Assignment Server (EAAS) (page 65).
To configure a media routing peripheral gateway (MR PG):
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > PG Explorer.
3. Double-click PG Explorer.
4. In the PG Explorer window, in the Select filter data section, click Retrieve. Then, click [1] Add PG.
5. On the Logical Controller tab, provide the following details:
 Name: Provide a name for the media routing peripheral gateway.
 Client type: Set it to MediaRouting.
Configure an MR PG
6. Click [2] Add Peripheral.
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