Maintenance Manual

26 Enterprise Chat and Email Deployment and Maintenance Guide
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure a call type:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Call Type List.
3. Double-click Call Type List.
4. In the Call Type List window, in the Select filter data section, click Retrieve. Then, in the Call Type section,
click Add.
A new entry is created and the Attributes tab becomes editable.
5. On the Attributes tab, in the Name field, provide a name for the call type. Click Save.
Provide the name of the call type
Configuring Media Routing Peripheral Gateways (MR PGs)
An MR PG handles new activity routing requests initiated by ECE, over the connection established by the
embedded MR PIM (side A or side B). The MR PG provides routing instructions to ECE, while the Agent PG is
used to report agent state and status to Unified CCE. Also note that agents are not configured on MR PG. They
are always configured on the Agent PG.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.