Maintenance Manual

Preparing Unified CCE for the Integration 25
Configuring Network VRU Scripts
Configure Network VRU scripts if you want to display dynamic content to chat customers (for example, wait
time, activity ID, etc) while chat requests are being processed by the system. This is an optional feature. The
dynamic messages are configured in ECE (See page 66 for details). The name of the Network VRU script that is
configured here is used while configuring the dynamic messages.
Network VRU scripts need to be configured only for chat, callback, and delayed callback activities.
For packaged CCE: This task is performed from the CCE Web Administration page, using the URL:
https:// Server_Name /cceadmin/
To configure a Network VRU script:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Network VRU Script List.
3. In the Network VRU Script List window, create a script and select the Network VRU created for ECE
(page 24).
Create a Network VRU script
4. Click the Save button.
Configuring Call Types
A call type is required to categorize a dialed number (for voice) or a script selector (for email). Call types are
used in configuring routing scripts.
Individual call types are required for the following activities: inbound email, outbound email, chat, callback, and
delayed callback activities. Make sure you complete these steps for each type of activity.