Maintenance Manual

24 Enterprise Chat and Email Deployment and Maintenance Guide
Configuring Network VRU
A Network VRU is required for supporting incoming activities to Unified CCE. Note that this Network VRU
configuration has no relationship with any physical Network VRU existing in your environment.
Configure a single Network VRU for ECE. This network VRU is used by inbound email, chat, callback, and
delayed callback activities. It is not required for outbound email activities.
To configure a Network VRU:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Network VRU Explorer.
3. Double-click Network VRU Explorer.
4. In the Network VRU window, in the Select filter data section, click Retrieve. Then, click [1] Add Network
VRU.
A new entry is created and a new set of tabs appear.
5. On the Network VRU tab, provide the following details:
 Name: Provide a name for the network VRU.
 Type: Set it to Type 2.
Configure network VRU
6. Click Save.