Maintenance Manual

Preparing Unified CCE for the Integration 23
3. Double-click Media Routing Domain List.
4. In the Media Routing Domain List window, in the Select filter data section, click Retrieve. Then, in the
Media Routing Domain section, click Add.
A new entry is created and the Attributes tab becomes editable.
5. On the Attributes tab, provide the following details:
 Name: Provide a name for the media routing domain.
 Media class: Select a media class created for ECE (page 21). Make sure that you select the correct
media class for the MRD. For example:
 For inbound email MRD, select the ECE_Email media class.
 For outbound email MRD, the ECE_Outbound media class.
 For chat MRD, select the ECE_Chat media class.
 Interruptible: Select this option while creating MRDs for inbound and outbound emails.
In the Calls in Queue section, set the following:
 Max: Defines the maximum number of activities to be queued for the MRD. The recommended value
for this setting is 5000. However, the maximum value for email activities can be set to 15000. For all
other activities, this value should not be set more than 5000.
6. Click Save.
Configure media routing domains