Maintenance Manual

Preparing Unified CCE for the Integration 21
Configuring Media Classes
To configure a media class:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Media Class List.
3. Double-click Media Class List.
4. In the Media Class List window, in the Select filter data section, click Retrieve. Then, in the Media Class
section, click Add.
A new entry is created in the Media Class section and the Attributes tab becomes editable.
5. On the Attributes tab, provide the following details:
 Name: Provide a name for the media class. If the media class is meant to be used in ECE, use one of
the following names. Note that the names of media classes are case sensitive. Make sure that you use
the exact names as provided here.
 ECE_Email (for inbound email)
 ECE_Outbound (for outbound email)
 ECE_Chat (for chat)
Media classes are set in the ECE partition level setting - Media Classes - as ECE_Email,
ECE_Outbound, and ECE_Chat. If you use names other than these, you must change them in the
partition level setting from the ECE Administration Console. Note that the names of media classes are
case sensitive.
In the Task section, set the following.
 Life: Set the value to 300 seconds.
 Start timeout: Set the value to 30 seconds.
 Max Duration: Set the value to 28800 seconds.
6. Click Save.