Maintenance Manual

20 Enterprise Chat and Email Deployment and Maintenance Guide
Configure the application instance
About Media Classes
A media class defines the type of requests you want to set up for routing on Unified CCE. Configure a media
class for each media supported by the ECE deployment. A media class is required for creating MRDs. It helps
categorize the MRDs based on media type (email, for example).
Create the following media classes:
 An email media class for inbound emails.
 An email media class for outbound emails.
 A chat media class for chat.
 Callback and Delayed callback use the existing
Cisco_Voice media class, which is already created by the
system.
Once a media-class for a particular media is created, all other objects required for that media class must also be
configured.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.