Maintenance Manual

Preparing Unified CCE for the Integration 19
Configuring Unified CCE or Packaged CCE
This section describes the process of configuring Unified CCE objects that are required for the integration with
ECE. These objects must be configured in the order in which they are presented here. For details of these objects
refer to the Online Help and printed documentation for Unified CCE.
Most of the tasks in this section are explained using the desktop version of the Configuration Manager. For
Packaged CCE, you will perform these tasks using the CCE Web Administration page.
Configuring Application Instance
Application instances are configured for each installation of a multi-media feature in the configuration.
Configure a single application instance for integrating with ECE. This application instance is used for inbound
email, outbound email, chat, callback, and delayed callback activities.
To configure an application instance:
1. Go to Start > All Programs > Cisco Unified CCE Tools > Administration Tools > Configuration
Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Application Instance List.
3. Double-click Application Instance List.
4. In the Application Instance List window, in the Select filter data section, click Retrieve. Then, in the
Application Instance section, click Add.
A new entry is created in the Application Instance section and the Attributes tab becomes editable.
5. On the Attributes tab, provide the following details:
 Name: Provide a name for the application instance.
 Application key: Provide a unique value for the key. Please note that ECE uses the application instance
name and not the application key to connect to Unified CCE.
 Application type: Set it to <Other>.
 Permission level: Set it to Read only.
Click Save.
Important: Skip this section if you are using Packaged CCE. This component is automatically
configured in Packaged CCE.