Maintenance Manual

18 Enterprise Chat and Email Deployment and Maintenance Guide
1. Network voice response unit (Network VRU) (Not required for outbound email activities) (page 24)
2. Network voice response unit script (Network VRU script) (Not required for inbound email and outbound
email activities) (page 25)
3. Call type (page 25)
4. Application path (page 35)
5. Agents (page 37)
6. Skill groups (page 39)
7. Script selector (page 41)
8. Scripts (Not required for outbound email activities) (page 42)
9. Device target (Not required for inbound email, outbound email, and chat activities) (page 48)
10. Cisco Finesse (page 58)
For Unified CCE Installations
The following objects must be configured in the order in which they are presented here. For configuration
details, refer to the following section: “Configuring Unified CCE or Packaged CCE” on page 19.
1. Application instance (page 19)
2. Media classes (page 21)
3. Media routing domains (MRD) (page 22)
4. Network voice response unit (Network VRU) (Not required for outbound email activities) (page 24)
5. Network voice response unit script (Network VRU script) (Not required for inbound email and outbound
email activities) (page 25)
6. Call type (page 25)
7. Media routing peripheral gateway (MR PG) (page 26)
8. Agent desk settings (page 31)
9. Agent peripheral gateway (Agent PG) (page 32)
10. Application path (page 35)
11. Agents (page 37)
12. Skill groups (page 39)
13. Script selector (page 41)
14. Scripts (Not required for outbound email activities) (page 42)
15. Device target (Not required for inbound email, outbound email, and chat activities) (page 48)
16. Expanded Call Context (ECC) variables (page 49)
17. Cisco Finesse (page 58)