Maintenance Manual
12 Enterprise Chat and Email Deployment and Maintenance Guide
Installing Unified CCE
Ensure that Unified CCE is installed and available for use. Verify that the following items are installed:
Unified CCE Instance
Call Router Side A
Call Router Side B (optional)
Logger Side A
Logger Side B (optional)
Primary Admin Workstation
Secondary Admin Workstation (optional)
Historic Data Server
Network Interface Controllers (NIC) (Only required for Pre-routing)
Agent Peripheral Gateway (Agent PG)
Media Routing Peripheral Gateway (MR PG)
CTI Server
CUIC Database
Java Telephony Application Programming Interface (JTAPI)
Cisco Finesse
See the following documents for help with installing and configuring the system:
Getting Started with Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise Installation Guide
Setting up Agent Desktops for Voice Call Routing
Install IP Communicator on each agent’s desktop, or configure an IP phone that communicates with Cisco
Unified Communication Manager for the agent. Look at the following links for detailed instructions on
installing and configuring IP Communicator and IP phones.
IP Communicator: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/index.html
IP Phone: http://www.cisco.com/en/US/products/hw/phones/ps379/index.html
Important: Skip this section if you are using Packaged CCE.