Maintenance Manual
Preparing Unified CCE for the Integration 11
This chapter provides an overview of the process of setting up an integrated ECE–Unified CCE system. It
includes a note about the relationship between objects in the two systems.
Relationship Between Objects in Unified CCE and
ECE
This section provides a brief introduction to the relationship or “mapping” between objects that are used in both
Unified CCE and ECE.
The following table provides a high-level view of the relationship between various objects.
Typically, the mapping between these objects is set up by using the import feature available in the ECE
Administration Console. Once imported, these objects can be viewed from the department level nodes for these
objects (Queues, Users, and User Groups) in the Administration Console in ECE.
Designing Your Installation
See the Enterprise Chat and Email Design Guide (for Unified CCE) to evaluate available deployment models
and design the installation.
Unified CCE object Mapped in ECE to Notes
Agent
Supervisor
Administrator
User
An agent belongs to a peripheral.
A peripheral belongs to an agent
peripheral gateway (PG).
Skill group User group
A skill group belongs to a peripheral.
A peripheral belongs to an agent PG.
Media routing domain
(MRD)
Queue
Multiple queues can belong to a single
MRD.
Script selector Queue A script selector can belong to only
one queue.
Important: If you are planning to have multiple departments in ECE, then ensure that you create
department specific MRDs, skill groups, and script selectors.