Maintenance Manual
Preparing Unified
CCE for the
Integration
Relationship Between Objects in Unified CCE and ECE
Designing Your Installation
Installing Unified CCE
Setting up Agent Desktops for Voice Call Routing
Configuring Cisco Unified Communication Manager for Routing Voice Calls
Planning Unified CCE and Packaged CCE Configuration
Configuring Unified CCE or Packaged CCE
Installing ECE and the Integration
Configuring the System for Multiple Agent PGs
Configuring Finesse