User Guide

31-14
AsyncOS 9.1.2 for Cisco Email Security Appliances User Guide
Chapter 31 Spam Quarantine
Configuring Spam Management Features for End Users
Related Topics
• Message from Safelisted Sender Was Not Delivered, page 31-14
Message from Safelisted Sender Was Not Delivered
Problem Message from a safelisted sender was not delivered.
Solution Possible causes:
• The message was dropped for malware or content violations. See Message Processing of Safelists
and Blocklists, page 31-7.
• If you have multiple appliances and the sender was recently added to the safelist, then
safelist/blocklists might not have been synchronized at the time the message was processed. See
External Spam Quarantine and Safelist/Blocklists, page 31-8 and Synchronizing Safelists/Blocklists
on Multiple Email Security Appliances (Deployments Without a Security Management Appliance),
page 31-12.
Configuring Spam Management Features for End Users
Related Topics
• Authentication Options for End Users Accessing Spam Management Features, page 31-15
• Setting Up End-User Access to the Spam Quarantine via Web Browser, page 31-16
• Notifying End Users About Quarantined Messages, page 31-19
To See
Understand the benefits and limitations
of the different authentication methods
for end-user access to spam
management features.
Configuring End-User Access to the Spam Quarantine,
page 31-17 and subsections
Allow end users to access the spam
quarantine directly via browser.
Authentication Options for End Users Accessing Spam
Management Features, page 31-15
Send users a notification when
messages addressed to them are routed
to the spam quarantine.
Notifications can include links for
access to the spam quarantine.
Notifying End Users About Quarantined Messages,
page 31-19
Allow users to specify email addresses
and domains of senders whom they
know to be safe, and of senders whom
they know to be sending spam or other
unwanted mail.
Using Safelists and Blocklists to Control Email Delivery
Based on Sender, page 31-7