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AsyncOS 9.1.2 for Cisco Email Security Appliances User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
• Use FTP or SCP to access the file in the captures subdirectory on the appliance.
What To Do Next
Make the file available to Support:
• If you allow remote access to your appliance, technicians can access the packet capture files using
FTP or SCP. See Enabling Remote Access for Cisco Technical Support Personnel, page 40-29.
• Email the file to Support.