User Guide

40-31
AsyncOS 9.1.2 for Cisco Email Security Appliances User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Procedure
Step 1 From the command-line interface of the appliance requiring support, enter the techsupport command.
Step 2 Enter sshaccess.
Step 3 Follow the prompts.
What To Do Next
When remote access for support personnel is no longer required, see the following:
• Disabling Remote Access, page 40-31
• Disabling a Tech Support Tunnel, page 40-31
Disabling a Tech Support Tunnel
An enabled techsupport tunnel remains connected to upgrades.ironport.com for 7 days. After that
time, established connections will not be disconnected but will be unable to re-attach to the tunnel once
disconnected.
To disable the tunnel manually:
Procedure
Step 1 Log in to the appliance.
Step 2 From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3 Click Disable.
Disabling Remote Access
A remote access account that you create using the techsupport command remains active until you
deactivate it.
Procedure
Step 1 From the command-line interface, enter the techsupport command.
Step 2 Enter sshaccess.
Step 3 Enter disable.
Checking the Status of the Support Connection
Procedure
Step 1 From the command-line interface, enter the techsupport command.