Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Engine Problems
Attempting to start the Cisco Unified CCX Node Manager service causes an
error 1067
Symptom You attempt to start the Cisco Unified CCX Node Manager service in the Windows Services
window and the following message appears.
Error Message Could not start the Cisco Unified CCX Node Manager service on local computer. Error
1067: The process terminated unexpectedly.
Possible Cause There is an internal error in the Cisco Unified CCX Node Manager.
Recommended Action Refer to Cisco Unified Contact Center Express Administration Guide or the
Administration online help for information about properly setting up the Cisco Unified CCX Node
Manager service.
Attempting to start the Cisco Unified CCX Node Manager service causes an
error 1069
Symptom You attempt to start the Cisco Unified CCX Node Manager service in the Windows Services
window and the following message appears.
Error Message Could not start the Cisco Unified CCX Node Manager service on local
computer. Error 1069: The service did not start due to a logon failure.
Possible Cause When you install Cisco Unified CM or Cisco Unified CCX, the Windows 2003
administrator password that you enter overwrites the existing Windows 2003 administrator password.
Also, if you enter a password that includes spaces, it may not be recorded properly.
Recommended Action To change the password for the Cisco Unified CCX Node Manager service, follow
these steps:
Step 1 On the Cisco Unified CCX Server, choose Start > Settings > Control Panel > Administrative Tools >
Services.
Step 2 Double-click Cisco Unified CCX Node Manager.
Step 3 Choose the Log On tab.
Step 4 Enter and confirm the Windows 2003 administrator password and click Apply. Do not include spaces in
the password.