Troubleshooting Guide

8-34
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Engine Problems
• MRCP ASR subsystem—In service only if you have configured an automatic speech recognition
(ASR) system for use with Cisco CRS.
• MRCP TTS subsystem—In service only if you have configured a text to speech (TTS) system for
use with Cisco CRS.
• VoIP Monitor subsystem—In service only if you have configured monitoring and recording on your
server for monitoring and recording of agents.
This section contains the following troubleshooting tips on Cisco Unified CCX Engine problems
• Agent cannot go Ready after logging in, page 8-35
• Voice Browser step throws an exception, page 8-35
• Cisco Unified CCX Engine does not start and an RMI port in use error appears, page 8-35
• Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067, page 8-36
• Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069, page 8-36
• Application subsystem is in partial service, page 8-37
• Cisco Unified CCX Engine is running but calls are not answered, page 8-37
• Changing the time in Cisco Unified CCX machines results in agents getting logged off, page 8-38
• An error message plays when calling a CTI route point, page 8-38
• Changes to applications do not register, page 8-39
• Call drops during transfer over gateway, page 8-39
• H.323 client DTMF digits not detected, page 8-39
• Redirected call is disconnected, page 8-40
• The Cisco Unified CCX server runs out of disk space, page 8-40
• Cisco Unified CCX Server runs at 100% capacity or is slow, page 8-41
• Database Subsystem goes into partial service, page 8-42
• JTAPI subsystem is in partial service, page 8-42
• Unable to connect to JTAPI provider, page 8-43
• The Simple Recognition step takes the unsuccessful branch, page 8-43
• Calling party and Cisco Unified CCX do not have common codec, page 8-44
• Prompts with incorrect codec being played out, page 8-44
• Prompt Exception in Cisco Unified CCX Engine log file, page 8-44
• Cisco Unified CCX Engine does not start, page 8-44
• Application subsystem in partial service and application running for an unexpectedly long time,
page 8-45
• Cisco Unified CCX Server and Active Directory integration results in some services being
unregistered, page 8-45