Troubleshooting Guide

8-32
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Editor Problems
Syslog or SNMP trap notification of database purging activities is not sent
Symptom The Cisco Unified CCX system does not send Syslog notification or SNMP trap notification
of purging activities.
Error Message None.
Possible Cause The Cisco Unified CCX Alarm Service is not running, Syslog is not configured, or SNMP
service is not configured.
Recommended Action Complete the following steps:
Step 1 Ensure that the Cisco Unified CCX Alarm Service is running.
Step 2 Make sure that Syslog is properly configured.
Step 3 Make sure that SNMP service is properly configured on the Cisco Unified CCX server.
Cisco Unified CCX Editor Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Editor problems:
• Change a string variable to an integer, page 8-32
• Accept step error during active debug, page 8-32
• Error occurs with Reactive Debugging Tool, page 8-33
• Agent automatically put into Ready state, page 8-33
Change a string variable to an integer
Symptom You want to change a string variable to an integer.
Error Message None.
Possible Cause None.
Recommended Action Use the Set step, which supports the conversion of a string to any numerical type.
Accept step error during active debug
Symptom While debugging an application, the following message appears, where n is the task ID:
Error Message Task: nAccept Step: Trigger is not a Contact Application trigger.
Possible Cause The debugger encountered the Accept step in the application but there was no call to
answer.
Recommended Action Debug the application as a Reactive Application and make the call before the
Reactive Application times out.