Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Database Problems
Recommended Action Depending upon the cause of the problem, do one of the following:
• From the Cisco Unified CCX Administration web page, choose Tools > Historical Reporting and
configure automatic purging.
• If you change the size of the Cisco Unified CCX databases, ensure that the Cisco Unified CCX
database size is equal to the maxsize.
Historical Database db_cra is full
Symptom Historical data is not getting written into the database, db_cra.
Error Message Could not allocate space for object in database db_cra because the
PRIMARY file group is full in the SQL log file, MIVR log file.
Possible Cause The db_cra database is full.
Recommended Action Do one of the following:
Step 1 Try to start purging using the Cisco Unified CCX Administration web page. Choose Tools > Historical
Reporting > Purge Now.
Step 2 Check the db_cra database size to make sure that it is of the proper size for the call volume generated.
E-mail notification of database purging activities is not sent
Symptom The Cisco Unified CCX system does not send e-mail notification of database purging
activities.
Error Message None.
Possible Cause The Email subsystem is not configured or e-mail notification is not set up properly in
Cisco Unified CCX Administration.
Recommended Action Complete the following steps:
Step 1 From the Cisco Unified CCX Administration web page, choose Subsystems > eMail and make sure that
correct information is entered in the Mail Server and eMail Address fields.
Step 2 From the Cisco Unified CCX Administration web page, choose Tools > Historical Reporting and click
the Purge Schedule Configuration hyperlink.
Step 3 If multiple e-mail addresses are specified in the Send Email Notifications To field, make sure that each
address is separated with a semicolon (;), comma (,), or space.
Step 4 Ensure that the Send Email Notifications To field contains no more than 255 characters.