Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Database Problems
Cannot configure Application or System parameters from their pages in Cisco
Unified CCX Administration
Symptom Cannot configure Application or System parameters from their pages in Cisco Unified CCX
Administration.
Error Message "ConfigException* occurred"
Possible Cause This can happen if Cisco Unified CCX Config datastore service is OOS when SQL
Services or MSDTC are not running.
Recommended Action Check in the control center that the Microsoft Distributed Transaction coordinator,
Microsoft SQL Agent services are running and the Cisco Unified CCX Config datastore is in
INSERVICE. If it is an HA setup, ensure that both nodes have the above services up and running.
HR client login error
Symptom HR client login error.
Error Message An Error occurred while attempting to communicate to Web Server. Check
your userid and pwd and try again (NO_HISTORICAL_REPORTING_CAPABILITY)
Possible Cause The userid is not assigned reporting capability in the Cisco Unified CCX Administration
User Management web page.
Recommended Action Please give reporting capability and privileges to the userid in the User
Management web page and relogin the HR client.
Cannot activate DB components on HA node
Symptom Cannot activate DB components on HA node.
Error Message Error related to DB Engine Version or DB Engine Edition mimatch during
activation of DB components.
Possible Cause HA requires both the nodes to have SQL 2K installed and the SQL 2k should be of same
version on both nodes.
Recommended Action Ensure both nodes have the same version of SQL 2K installed.
Cisco Unified CCX Databases are not purged as expected
Symptom The Cisco Unified CCX databases are not automatically purged as expected.
Possible Cause The cause of this problem could be one of the following:
• Automatic purging is not configured properly.
• You have changed the system clock on the Cisco Unified CCX server.You have altered the size of
the Cisco Unified CCX databases.