Troubleshooting Guide

8-29
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Database Problems
The Cisco Unified CCX Admin Utility will not run on a non bootstrap node
Symptom The Cisco Unified CCX Admin Utility will not run on a non bootstrap node.
Error Message Local system is not a Bootstrap Server Node. Please run Cisco Unified
CCX Admin Utility on a Bootstrap Server Node.
Possible Cause An attempt was made to run the Cisco Unified CCX Admin Utility on a non bootstrap
server node. On Cisco Unified CCX 7.0(1) 2-node systems, both nodes are bootstrap servers. A non
bootstrap server is a DB node or a VoIP node.
Recommended Action You must run the Cisco Unified CCX Admin Utility on a bootstrap server node.
Only the bootstrap server has the required bootstrap data storage installed.
The Cisco Unified CCX Admin Utility will not run since the Node Manager hung
Symptom The Cisco Unified CCX Admin Utility will not run since the Node Manager hung.
Error Message Failed to shut down remote bootstrap server Node Manager on
<server_name>. Please shut it down manually and try again.
Possible Cause Anything running on the system could potentially hang the Node Manager and make it
fail to shutdown smoothly or the window could not bring the node manager down.
Recommended Action Manually shut down the Node Manager from the window service and reboot the
system, or first power down the system and then reboot it.
Cisco Unified CCX Database Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Database problems:
• Cannot configure Application or System parameters from their pages in Cisco Unified CCX
Administration, page 8-30
• HR client login error, page 8-30
• Cannot activate DB components on HA node, page 8-30
• Cisco Unified CCX Databases are not purged as expected, page 8-30
• Historical Database db_cra is full, page 8-31
• E-mail notification of database purging activities is not sent, page 8-31
• Syslog or SNMP trap notification of database purging activities is not sent, page 8-32