Troubleshooting Guide

Contents
vii
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Error when choosing an option from the Historical Reporting web page 8-52
Truncated report description in Historical Reports client 8-53
Scheduled Historical Reports do not run 8-53
The SQL Command Failed dialog box appears when you try to generate a historical report 8-53
Some information appears in English on a German system 8-54
The Historical Reports client computer cannot connect to the Cisco Unified CCX server 8-54
A Database Connection Error 5051 error appears 8-54
Export file name does not appear in Export dialog box 8-55
Cannot point to local applications from the Database Server Configuration page 8-55
Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an error
message is returned
8-56
Only three report templates are available for Cisco Unified CCX Standard 8-56
Discrepancy in number of ACD calls shown on custom reports 8-57
Priority Summary Activity Report chart prints only partly in color 8-57
Scheduled Historical Reports do not run and message appears in CiscoSch.log file 8-57
Historical Reporting Client window shows nothing in the user drop-down menu 8-58
Historical Reporting Client stops working; attempt to log in again results in error messages 8-58
Scheduler DOS exception error received when running a custom report 8-59
Columns displaced in Excel spreadsheet when exporting a report 8-59
Scheduler icon does not appear in Windows status bar 8-59
Error message appears indicating connection with database is broken 8-60
Automatic Speech Recognition Problems 8-60
Names are not recognized 8-60
Recognition never times out 8-61
Alternate pronunciations and nicknames are not recognized 8-61
Reduced call completion rate under heavy load while using an MRCP ASR Group 8-61
MRCP ASR subsystem is out of service 8-62
Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take
effect
8-62
Calling a route point with an MRCP ASR Dialog Group results in default treatment 8-63
Outbound Problems 8-64
Agent does skip or skip-close but does not stay reserved 8-64
Agent is not getting callbacks 8-64
Agent is ready but does not get an Outbound call for up to Two minutes 8-65
Errors placing Outbound calls 8-65
Not all contacts get imported 8-65
On the Campaigns Configuration web page, the available CSQs list is empty even though there are
CSQs configured under the RmCm subsystem
8-65
Outbound buttons do not show up on CAD 8-66
Outbound buttons show up but are disabled on CAD 8-66