Troubleshooting Guide

8-27
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Admin Utility Problems
Error in Cisco Unified CCX Administration when trying to upload a large
prompt.wav file
Symptom An error is displayed in Cisco Unified CCX Administration when you try to upload a large
prompt.wav file.
Error Message The page cannot be displayed.
Possible Cause The .wav file is large.
Recommended Action Manually move the file to the repository to resolve the issue.
Callers hear a fast busy while calling the JTAPI triggers
Symptom While calling the JTAPI triggers, callers hear a fast busy.
Error Message The following message appears in the MIVR log:
%MIVR-SS_TEL-7-UNK:Call.rejected(TRIGGER_MAX_SESSION)
Recommended Action Complete the following steps:
Step 1 Delete and the re-add the trigger.
Step 2 Restart Cisco Unified CCX Node Manager.
Cisco Unified CCX Admin Utility Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Admin Utility problems:
• The cluster is not in synchronization, page 8-28
• Cisco Unified CCX Admin Utility exits or does not come up after login, page 8-28
• The Cisco Unified CCX Admin Utility fails due to data corruption, page 8-28
• The Cisco Unified CCX Admin Utility will not run on a non bootstrap node, page 8-29
• The Cisco Unified CCX Admin Utility will not run since the Node Manager hung, page 8-29