Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Administration Problems
Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified
CCX Server
Symptom The Cisco Unified CCX Supervisor web page cannot be viewed from the Cisco Unified CCX
Server.
Error Message None.
Possible Cause If the Cisco Unified CCX Supervisor is running on a computer with the language set to
Simplified Chinese, you cannot view the Cisco Unified CCX Supervisor web page from the Cisco
Unified CCX Server.
Recommended Action Use a client computer to view the Cisco Unified CCX Supervisor web page.
Database table fields used by wallboard store data in milliseconds
Symptom Some database table fields used by a wallboard store data in milliseconds instead of in
HH:MM:SS.
Error Message None.
Possible Cause The avgTalkDuration, avgWaitDuration, longestTalkDuration, longestWaitDuration, and
oldestContact database table fields in the RtCSQsSummary and the RtICDStatistics database tables store
date in milliseconds.
If you want to include information described by these fields on your wallboard, use the following fields,
which store the same information but use the HH:MM:SS format:
• Instead of avgTalkDuration, use convAvgTalkDuration.
• Instead of avgWaitDuration, use convAvgWaitDuration.
• Instead of longestTalkDuration, use convLongestTalkDuration.
• Instead of longestWaitDuration, use convLongestWaitDuration.
• Instead of oldestContact, use convOldestContact.
Management pages display error message when selected
Symptom The Prompt Management, Grammar Management, or Document Management pages show an
error message when selected.
Error Message com.cisco.file.FileException: Unable to list files; Repository Data Store not initialized
Possible Cause This error occurs when there is no master selected for the Repository datastore
component. This can happen due to one of the following reasons:
• Repository datastore component is not activated at all in the cluster.
• Repository datastore component activated node is not up or SQL Services are not running on this
node.