Troubleshooting Guide

8-22
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Administration Problems
• Refreshing subflow script does not update parent scripts, page 8-23
• Cisco Unified CM users display in random order, page 8-23
• Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server,
page 8-24
• Database table fields used by wallboard store data in milliseconds, page 8-24
• Management pages display error message when selected, page 8-24
• Zip file does not auto unzip on Document Management page, page 8-25
• Invalid files message displays while uploading a zip file of prompts, page 8-25
• A Component Manager goes into partial service when uploading a zip file, page 8-26
• High call rejection rate under heavy load, page 8-26
• Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file,
page 8-27
• Callers hear a fast busy while calling the JTAPI triggers, page 8-27
The Cisco Unified CCX Administration Authentication web page is not available
Symptom You cannot browse to the Cisco Unified CCX Administration URL and a Page Cannot be
Displayed error appears.
Error Message None.
Possible Cause The system cannot access the Cisco Unified CCX Administration web page. A required
service may not be running or required files may be missing.
Make sure the following services are running:
• Check that the CiscoUnifiedCCXAdmin.exe is running (in Windows Task Manager).
• IIS Admin service
• World Wide Web Publishing service
Recommended Action If these services are running, verify that files exist in the
install_directory\tomcat_appadmin\webapps\appadmin\ directory, where install_directory is the folder
in which the Cisco Unified CCX system is installed. (By default, the Cisco Unified CCX system is
installed in the c:\Program Files\wfavvid folder.)
If no files exist in this directory, follow these steps:
Step 1 Stop the Cisco Unified CCX Node Manager service.
Step 2 Delete the appadmin folder from the tomcat_appadmin\webapps folder in the folder in which you
installed the Cisco Unified CCX system. (By default, the Cisco Unified CCX system is installed in the
c:\Program Files\wfavvid folder.)
Step 3 Start the Cisco Unified CCX Node Manager service.
Step 4 Wait for a few minutes and try to browse to the URL again.