Troubleshooting Guide

Contents
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
User cannot log in to the Cisco Unified CCX web page 8-23
Refreshing subflow script does not update parent scripts 8-23
Cisco Unified CM users display in random order 8-23
Cisco Unified CCX Supervisor web page cannot be viewed from Cisco Unified CCX Server 8-24
Database table fields used by wallboard store data in milliseconds 8-24
Management pages display error message when selected 8-24
Zip file does not auto unzip on Document Management page 8-25
Invalid files message displays while uploading a zip file of prompts 8-25
A Component Manager goes into partial service when uploading a zip file 8-26
High call rejection rate under heavy load 8-26
Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file 8-27
Callers hear a fast busy while calling the JTAPI triggers 8-27
Cisco Unified CCX Admin Utility Problems 8-27
The cluster is not in synchronization 8-28
Cisco Unified CCX Admin Utility exits or does not come up after login 8-28
The Cisco Unified CCX Admin Utility fails due to data corruption 8-28
The Cisco Unified CCX Admin Utility will not run on a non bootstrap node 8-29
The Cisco Unified CCX Admin Utility will not run since the Node Manager hung 8-29
Cisco Unified CCX Database Problems 8-29
Cannot configure Application or System parameters from their pages in Cisco Unified CCX
Administration
8-30
HR client login error 8-30
Cannot activate DB components on HA node 8-30
Cisco Unified CCX Databases are not purged as expected 8-30
Historical Database db_cra is full 8-31
E-mail notification of database purging activities is not sent 8-31
Syslog or SNMP trap notification of database purging activities is not sent 8-32
Cisco Unified CCX Editor Problems 8-32
Change a string variable to an integer 8-32
Accept step error during active debug 8-32
Error occurs with Reactive Debugging Tool 8-33
Agent automatically put into Ready state 8-33
Agent has invalid state transition from Reserved to Available to Talking 8-33
Cisco Unified CCX Engine Problems 8-33
Agent cannot go Ready after logging in 8-35
Voice Browser step throws an exception 8-35
Cisco Unified CCX Engine does not start and an RMI port in use error appears 8-35
Attempting to start the Cisco Unified CCX Node Manager service causes an error 1067 8-36
Attempting to start the Cisco Unified CCX Node Manager service causes an error 1069 8-36