Troubleshooting Guide

8-3
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
Backup, Restore, and Update Problems
This section contains the following troubleshooting tips on Backup, Restore, and Update problems:
• Backup, Restore, and Upgrade cannot be started from a client desktop, page 8-3
• During Backup, Restore, or Upgrade, an exception is seen in user interface, page 8-3
• Backup failed for a One or Two-Node system, page 8-4
• CRS 4.5 profile name is missing, page 8-4
• Page Not Found message is displayed during Restore or Upgrade, page 8-5
• Restore fails due to a file not being found, page 8-5
• Restore failed for a one-node system, page 8-6
• Restore failed on a two-node system that had run before the Restore, page 8-6
• Restore failed on a two-node system that was re-imaged, page 8-7
• Some RmCm configuration is missing after upgrade, page 8-8
• During the backup process, the backup window is accidentally closed, page 8-8
• Restore error in HA deployment when tape drive moved, page 8-9
• Restore error in HA deployment when backup and restore is performed on different nodes, page 8-9
• Failure when Updating Outbound Subsystem Configuration, page 8-9
Backup, Restore, and Upgrade cannot be started from a client desktop
Symptom Backup, Restore, and Upgrade cannot be started from a client desktop.
Error Message Backup and Restore or Upgrade displays an exception or a 'Page Not
Found' message.
Possible Cause When an exception is displayed by Backup and Restore or Upgrade, please check the logs
in the c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not
Found' message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service
has restarted for some reason.
Recommended Action Start Backup and Restore or Upgrade from the Cisco Unified CCX server desktop.
During Backup, Restore, or Upgrade, an exception is seen in user interface
Symptom During Backup, Restore, or Upgrade, an exception is seen.
Error Message To see the error message, open the C:\Program
Files\wfavvid\log\MCVD\MCVDXXX.log where the time of the failure occurred. Search
for the keyword: 'BACKUP_FAILED', 'RESTORE_FAILED', or 'UPGRADE_FAILED' based on
type of failure. An exception with stack trace will be shown next to this text.
From the error message, go down to the last exception shown and look for the following keyword to see
which component failed:
• com.cisco.archive.* - Indicates general issue with ArchiveManager.