Troubleshooting Guide

8-2
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Installation Problems
• Serviceability Problems, page 8-72
• Cisco Unified CCX Internationalization Problems, page 8-76
• VXML Problems, page 8-77
• High Availability and Bootstrap, page 8-79
• High Availability and Failover, page 8-80
• VoIP Monitor Problems, page 8-84
• CDP Problems, page 8-86
Installation Problems
This section contains the following troubleshooting tips on installation problems:
• One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair, page 8-2
Note Disable all virus scanning (McAfee, Norton, Symantec etc.), and the Cisco Security Agent during your
installation and upgrade procedures.
One node on a Cisco Unified CCX 7.0(1) two-node cluster crashes beyond repair
Symptom You have a Cisco Unified CCX 7.0(1) two-node cluster and one node crashes beyond repair.
Error Message None.
Possible Cause The cause is unknown.
Recommended Action For information on installation instructions, see the Cisco Unified Contact Center
Express Installation Guide.
Do the following:
Step 1 If necessary, switch the DB publisher from the crashed node to the working node.
Step 2 Remove the crashed node from the cluster by executing the Remove option in Control Center Server
Configuration page in the Cisco Unified CCX Application Administration web interface on the
non-crashed node.
Step 3 For instructions, see "Removing a Server" in the Cisco Unified Contact Center Express Administration
Guide.
Step 4 Re-image the crashed node.
Step 5 Re-install Cisco Unified CCX on the crashed node, and execute the Add To Cluster selection as part of
the Cisco Unified CCX Administration configuration.