Troubleshooting Guide

4-10
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 4 Trace
The Cisco Unified CCX Log Files
The Cisco Unified CCX Log Files
The Cisco Unified CCX log files can help you troubleshoot problems. Table 4-4 provides information
about the log files for the various Cisco Unified CCX components and points you to the log file path
locations.
Ta b l e 4-4 Cisco Unified CCX Log Files
Component Path File/Extension
MSI Installer \ (root) • CiscoUnifiedCCXMsiInstallLog.
txt
• CalInstall.log
• CiscoUnifiedCCXMsdeInstallLo
g.txt
• CiscoUnifiedCCXAutorun.log
• CiscoUnifiedCCX-BARSJVMins
tallLog.txt
• SQLInstallLog.txt
• CiscoUnifiedCCXMsiUnregister.
log
• UpdateTool.log
• CiscoUnifiedCCXPatchInstallLo
g.txt
• CiscoUnifiedCCXJREInstallLog.
txt
Cluster View Daemon
(CVD)
\Program Files\wfavvid\log\MCVD\ *.log
Database
ADS / HDS / RDS
Cisco Unified CCX SQL
Server Logs
\Program Files\wfavvid\log\ReplLogs\
\Program Files\Microsoft SQL
Server\MSSQL$CRSSQL\LOG\
*.log
*.log
*.log
Cisco Unified CCX
Administration
\Program Files\wfavvid\log\MADM\ *.log
Engine, driverManager \Program Files\wfavvid\log\MIVR\ *.log
JTAPI \Program Files\wfavvid\log\JTAPI\ *.log
Cisco Unified CCX Editor \Program Files\wfavvid\log\MEDT\ *.log
Archive Tool \%TEMP%\ log\MARC\ *.log
Serviceability components:
1. Alarm Service
2. SNMP SYSApp
3. SNMP CDP
1. \Program
Files\Cisco\AlarmService\AlarmServiceLog\
2. \Program Files\Cisco\AlarmService\Log \ALARM\
3. \Program Files\Cisco\bin\
1. *. log
2. SnmpSysAppImpl.log
3. SnmpCdpImpl.log