Troubleshooting Guide

CHAPTER

4-1

Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)

Trace

This section contains the following topics:

• About Trace Files, page 4-1

• The Component Trace File, page 4-2

• Configuring the Component Trace File, page 4-2

• Trace Level Options, page 4-3

• Setting Trace Level Options, page 4-7

• Viewing and Interpreting the Trace Files, page 4-8

• Displaying a Trace File, page 4-8

• Interpreting a Trace File, page 4-8

• The Thread Dump Trace File, page 4-9

• Writing to the Thread Dump Trace file, page 4-9

• Displaying the Thread Dump Trace File, page 4-9

• The Cisco Unified CCX Log Files, page 4-10

• Cisco Desktop Product Suite Installation Logs, page 4-11

• Cisco Unified CCX Log Collection Tool, page 4-12

About Trace Files

A trace file is a log file that records activity from the Cisco Unified CCX components. Trace files let

you obtain specific, detailed information about the system that can help you troubleshoot problems.

The Cisco Unified CCX system can generate trace information for every component subfacility. This

information is stored in a trace file. To help you control the size of an trace file, you specify the

component and subfacilities for which you want to collect information and the level of information that

you want to collect.

The Cisco Unified CCX system also generates information about all threads that are running on the

system. This information is stored in the thread dump trace file and is useful for troubleshooting.