Troubleshooting Guide

Contents
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Setting the SNMP Community Names 2-8
Starting, Stopping, and Confirming the SNMP Service 2-9
Snapshot of Traps during Startup 2-10
Snapshot of Traps During Shutdown 2-10
CHAPTER 3 Alarm Service 3-1
About Alarms 3-1
Cisco Unified CCX Alarm Service 3-1
Starting and Confirming the Alarm Service 3-2
Configuring the Alarm Service 3-3
Viewing Alarm Messages 3-4
Viewing Alarm Messages Sent to a Syslog Server 3-4
Viewing Alarm Messages Sent to an SNMP Trap Receiver 3-5
Viewing Alarm Messages Sent to a Windows Event Log 3-5
Alarm Definitions 3-5
Finding Information About an Alarm 3-6
CHAPTER 4 Trace 4-1
About Trace Files 4-1
The Component Trace File 4-2
Configuring the Component Trace File 4-2
Trace Level Options 4-3
Setting Trace Level Options 4-7
Viewing and Interpreting the Trace Files 4-8
Displaying a Trace File 4-8
Interpreting a Trace File 4-8
The Thread Dump Trace File 4-9
Writing to the Thread Dump Trace file 4-9
Displaying the Thread Dump Trace File 4-9
The Cisco Unified CCX Log Files 4-10
Cisco Desktop Product Suite Installation Logs 4-11
Cisco Unified CCX Log Collection Tool 4-12
CHAPTER 5 Cisco Discovery Protocol Support 5-1
About the Cisco Discovery Protocol 5-1
Using the CDP Driver 5-2
Accessing CDP Driver Control 5-2