Troubleshooting Guide

3-2
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 3 Alarm Service
Cisco Unified CCX Alarm Service
Based on catalogs, the Cisco Unified CCX Alarm Service forwards the alarms that it receives to one or
more of the following destinations:
• Syslog Server—Forwards alarms as standard Syslog-format messages to CiscoWorks or any
third-party Syslog server. For related information, see
CiscoWorks Support, page 1-2.
• SNMP Trap Subagent—Processes alarms and sends them as traps to a configured trap receiver, such
as the Voice Health Monitor (VHM) in CiscoWorks. For more information, see
CiscoWorks Support,
page 1-2 and SNMP Traps, page 2-6.
• Windows Event Log—Sends alarms that can be viewed with the Windows Event Viewer. For more
information, see
Viewing Alarm Messages Sent to a Windows Event Log, page 3-5.
You can specify the severity level of the alarm that the Cisco Unified CCX Alarm Service sends to a
Syslog server. Alarm severity levels are described in the following table. For more information, see
Configuring the Alarm Service, page 3-3.
Starting and Confirming the Alarm Service
In general, the Cisco Unified CCX Alarm Service is always running.
To confirm that the Alarm Service is running and to restart it, if necessary, follow these steps:
Step 1 From the Windows desktop, choose Start > Settings > Control Panel.
Step 2 Double-click Administrative Tools.
Ta b l e 3-1 Alarm Severity Levels
Severity
Level
Name Explanation
0 EMERGENCY_ALARM System emergency
1 ALERT_ALARM Situation where the application will continue to run but
not all functions are available
2 CRITICAL_ALARM Critical failure that prevents the application from
accomplishing a task
3 ERROR_ALARM Critical failure that prevents the application from
accomplishing a task
4 WARNING_ALARM Problem exists but it does not prevent the application
from completing its tasks
5 NOTICE_ALARM Notification of a normal but significant condition
6 INFORMATIONAL_ALARM Information that does not relate to errors, warnings,
audits, or debugging
7 DEBUG_ALARM Detailed information regarding system errors and
processing status