Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)

Chapter 2 Simple Network Management Protocol Support

SYSAPPL-MIB

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HTTP Subsystem

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Outbound Subsystem

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SIP Subsystem

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• Cisco Desktop License and Resource Manager

• Cisco Desktop Call and Chat Service

• Cisco Desktop Enterprise Service

• Cisco Desktop IP Phone Agent Service

• Cisco Desktop Recording and Statistics Service

• Cisco Desktop VoIP Monitor Service

• Cisco Desktop Recording Service

• Cisco Desktop LDAP Monitor Service

• Cisco Unified CCX SQL Server--Repository

• Cisco Unified CCX SQL Server--Historical

• Cisco Unified CCX SQL Server--Config

• Cisco Unified CCX SQL Server--Agent

• Microsoft SQL Agent

• Microsoft Distributed Transaction Coordinator

The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access

information about these Cisco Unified CCX Standard and Cisco Unified CCX Enhanced packages:

• Cisco Unified CCX Recording and Statistics (RAS) Server

• Cisco Unified CCX Telephony Agent Interface (TAI) Server

Note The TAI Server is also called the Cisco Desktop IP Phone Agent Service.

• Cisco Unified CCX Enterprise Server

• Cisco Unified CCX VoIP Monitor Server

• Cisco Unified CCX Chat Server

The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access

information about these services on an Cisco Unified CCX Call Statistics, Recording, and Monitoring

Server, or on an Cisco Unified CCX Call Monitoring Server:

• Cisco Unified CCX RAS Server

• Cisco Unified CCX VoIP Monitor Server

The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access

information about the status of the SQL services MSSQLService and SQLServerAgent. For a standalone

Cisco Unified CCX server (a server on which Cisco Unified CCX is installed, but not Cisco Unified

Communications Manager (Cisco Unified CM)), and for a Database Expansion Server, this information

appears as "Cisco Unified CCX Database."

The SYSAPPL-MIB uses SNMP to organize and distribute the information that it gathers from your

network. The Cisco Unified CCX system supports these SYSAPPL-MIB tables: