Troubleshooting Guide

2-3
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
SYSAPPL-MIB
For additional information about MIBs, refer to this URL:
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml
SYSAPPL-MIB
The SYSAPPL-MIB provides system information about installed packages, including product name,
product version, URL of the Cisco Unified CCX Administration page, run-time status, application start
time, and currently running processes.
The SYSAPPL-MIB allows you to use CiscoWorks or a third-party NMS browser to remotely access
information about the Cisco Unified CCX components including:
• Cisco Unified CCX Administration
• Cisco Unified CCX Node Manager
• Cisco Unified CCX Engine
• Cisco Unified CCX Repository datastore
• Cisco Unified CCX Historical datastore
• Cisco Unified CCX Config datastore
• Cisco Unified CCX Agent datastore
• Cisco Recording
• Cisco Monitoring
The SYSAPPL-MIB also provides access to the Cisco Unified CCX Services, including:
• Cisco Unified CCX Cluster View Daemon
including but not limited to:
– Manager Manager
– Log Manager
– Config Manager
– Executor Manager
– Cluster Manager
– Node Manager
– Socket Manager
• Cisco Unified CCX Administration
including but not limited to:
– Manager Manager
– Log Manager
– Config Manager
– Executor Manager
– Cluster Manager
– Node Manager
– File Manager
– Prompt Manager