Troubleshooting Guide

CHAPTER
2-1
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
2
Simple Network Management Protocol Support
This section contains the following topics:
• About Simple Network Management Protocol, page 2-1
• SNMP Basics, page 2-2
• SNMP Agent and Subagents, page 2-2
• SNMP Management Information Base, page 2-2
• SYSAPPL-MIB, page 2-3
• CISCO-VOICE-APPS-MIB, page 2-6
• CISCO-CDP-MIB, page 2-6
• SNMP Traps, page 2-6
• SNMP Trap Messages, page 2-7
• Setting up SNMP Traps, page 2-7
About Simple Network Management Protocol
Simple Network Management Protocol (SNMP) is an industry-standard interface for exchanging
management information between network devices. SNMP and its components provide you with
information about your Cisco Unified CCX system. You can refer to this information to monitor and
manage the status of the Cisco Unified CCX system, its subsystems, and its related installed
components. You can also use this information to troubleshoot problems, if they arise.
You can set up SNMP traps to automatically notify you of high-severity messages and errors that are
generated by the Cisco Unified CCX system.