Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 1 About Serviceability
Cisco Unified CCX Call Statistics, Recording, and Monitoring Server Serviceability Support
Cisco Unified CCX Call Statistics, Recording, and Monitoring
Server Serviceability Support
You can set up a dedicated server for monitoring, recording, and maintaining Cisco Unified CCX
statistics. Such a server is called an Cisco Unified CCX Call Statistics, Recording, and Monitoring
Server. You can also set up a dedicated server or servers for monitoring. These servers are called Cisco
Unified CCX Call Monitoring Servers. The Cisco Unified CCX installation process automatically sets
up and configures serviceability on these dedicated servers.
Serviceability enables CiscoWorks support and third-party NMS support for the servers and includes:
• CDP support, which enables the Media Convergence Server (MCS) to be discovered automatically
by CiscoWorks.
• CISCO-CDP-MIB support.
• SYSAPPL-MIB support, which provides run-time status, version information, and application
discovery for voice recording and monitoring services.
• Standard third-party MIB support.
• EMBLEM support for CiscoWorks.