Troubleshooting Guide

CHAPTER
1-1
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
1
About Serviceability
Cisco Unified CCX Serviceability enables remote network management support for the Cisco Unified
CCX system. Serviceability enables this support through CiscoWorks and through any third-party
network management system (NMS) that uses standard protocols. These protocols include Syslog,
Simple Network Management Protocol (SNMP), XML, and HTTP.
This section contains the following topics:
• About Cisco Unified CCX Serviceability, page 1-1
• Serviceability Support, page 1-1
• CiscoWorks Support, page 1-2
• Syslog Support, page 1-3
• Remote Serviceability, page 1-3
• Cisco Unified CCX Call Statistics, Recording, and Monitoring Server Serviceability Support,
page 1-4
About Cisco Unified CCX Serviceability
Cisco Unified CCX Serviceability enables remote network management support for the Cisco Unified
CCX system. Serviceability enables this support through CiscoWorks and through any third-party NMS
that uses standard protocols. These protocols include Syslog, SNMP, XML, and HTTP.
Serviceability Support
Serviceability allows you to monitor and discover the status of the installed components of your Cisco
Unified CCX system, its subsystems, and its services from any NMS. You can use the information that
you obtain through serviceability to troubleshoot system problems. (For additional troubleshooting
information, refer to Part 2 of this guide.)
Serviceability support includes:
• SNMP Support—Provides integration with CiscoWorks or another SNMP-based NMS. SNMP
agents provide monitoring of network devices through Management Information Bases (MIBs). For
more information, see
CiscoWorks Support, page 1-2 and Simple Network Management Protocol
Support, page 2-1.
• SNMP Traps—Provides notification messages of high-severity Cisco Unified CCX Engine errors.
For more information, see
Simple Network Management Protocol Support, page 2-1