Troubleshooting Guide

Index
IN-4
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Service Master/Slave status is not shown on Cisco
Unified CCX Administration Control Center 8-83
Historical Reporting problems
A database connection Error 5051 error appears 8-54
Agent names overwritten on charts 8-50
Attempt to log in to Cisco Unified CCX Server from
Historical Reporting client fails
8-56
Charts do no appear properly in MS Excel
format
8-50
Client and Server security policies do not match 8-49
Columns displaced in Excel spreadsheet when
exporting a report
8-59
Columns of data missing in report in MS Excel
format
8-50
Dialog box does not appear as expected when report is
exported
8-52
Discrepancy in number of ACD calls shown on custom
reports
8-57
Error when choosing an option from the Historical
Reporting web page
8-52
Exported PDF report does not print in landscape
orientation
8-49
Export file name does not appear in Export dialog
box
8-55
Historical Reporting client stops working 8-58
Historical Reporting client window shows nothing in
user drop-down menu
8-58
Only two report templates available for Cisco Unified
CCX Standard
8-56
Priority Summary Activity Report chart prints only
partly in color
8-57
Records truncated in report in MS Excel format 8-50
Reports do not execute at acheduled times 8-51
RTF report containing charts has tabular report
headings
8-51
Scheduled Historical Reports do not run 8-53
Scheduled Historical Reports do not run and message
appears in CiscoSch.log file
8-57
Scheduler icon does not appear in Windows status
bar
8-59
Scheduler icon does not appear on Terminal Services
client
8-51
Search dialog box and Preview tab appear in English
on Windows system with locale set to German
8-52
Some information system 8-54
The Historical Reporting client computer cannot
connect to the Cisco Unified CCX server
8-54
The SQL Command Failed dialog box appears when
you try to generate a historical report
8-53
Truncated report description in Historical Reports
client
8-53
User login missing in Windows XP after installing HR
client
8-49
I
Internationalization problems
Language specified is not accepted or played 8-76
Results not as expected for first name and last name in
Chinese, Japanese, and Korean
8-76
IPCC Express problems
Agent or CSQ does not appear in Cisco Agent
Desktop
8-15
Agents, Supervisors, or Teams are out of synch 8-14
RM-CM remains in Initializing state 8-14
RM-CM subsystem remains INITIALIZING 8-14
L
Log Collection Tool 4-12
log files
CAD installation logs 4-11
collecting into a zip file 4-12
path locations 4-10
M
Media Resource Control Protocol (MRCP) 8-60
O
Outbound problems 8-64
Agent does skp or skip-close but does not stay
reserved
8-64
Agent is not getting callbacks 8-64