Troubleshooting Guide

Index
IN-2
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Authentication web page is not available 8-22
Cisco Unified CCX Supervisor web page cannot be
viewed from Cisco Unified CCX Server
8-24
Cisco Unified Communications Manager users display
in random order
8-23
Database table fields used by wallboard store data in
milliseconds
8-24
High call rejection rate under heavy load 8-26
Invalid files message displays while uploading a zip
file of prompts
8-25
Management pages display error message when
selected
8-24
Refreshing subflow script does not update parent
scripts
8-23
Uploading license file can result in warning
message
8-23
User cannot log in to the Cisco Unified CCX web
page
8-23
Zip file does not auto unzip on Document Management
page
8-25
Cisco Unified CCX Admin Utility problems 8-27
The Cisco Unified CCX Admin Utility exits or does
not come up after login
8-28
The Cisco Unified CCX Admin Utility fails due to data
corruption
8-28
The Cisco Unified CCX Admin Utility will not run on
a none bootstrap node
8-29
The Cisco Unified CCX Admin Utility will not run
since the Node Manager hung
8-29
The cluster is not in synchronization 8-28
Cisco Unified CCX Database problems 8-29
Cannot activiate DB components on HA node 8-30
Cannot configure Application or System parameters
from their pages in Cisco Unified CCX
Administration
8-30
Cisco Unified CCX Databases are not purged as
expected
8-30
E-mail notification of database purging activities is
not sent
8-31
Historical database db_cra is full due to high
availability
8-31
HR client login error 8-30
Syslog or SNMP trap notification of database purging
activities is not sent
8-32
Cisco Unified CCX Editor problems
Accept step error during active debug 8-32
Change a string variable to an integer 8-32
Error occurs with Reactive Debugging Tool 8-33
Cisco Unified CCX Engine problems
An error message plays when calling a CTI route
point
8-38
Application subsystem in partial service and
application running for an unexpectedly long
time
8-45
Application subsystem is in partial service 8-37
Attempting to start the Cisco Unified CCX Node
Manager service causes an error 1067
8-36
Attempting to start the Cisco Unified CCX Node
Manager service causes an error 1069
8-36
Call drops during transfer over gateway 8-39
Calling party and Cisco Unified CCX do not have
common codec
8-44
Changes to applications do not register 8-39
Changing time on Cisco Unified CCX machines
results in agents getting logged off
8-38
Cisco Unified CCX Engine does not start 8-44
Cisco Unified CCX Engine does not start and an RMI
port in use error appears
8-35
Cisco Unified CCX Engine is running but calls are not
answered
8-37
Cisco Unified CCX Server and Active Directory
integration results in some services being
unregistered
8-45
Cisco Unified CCX Server runs at 100%
capacity
8-41
Cisco Unified CCX Server runs out of disk
space
8-40
Database subsystem goes into partial service 8-42
H.323 client DTMF digits not detected 8-39
JTAPI subsystem is in partial service 8-42
Prompt exception in Cisco Unified CCX Engine log
file
8-44
Prompts with incorrect codec being played out 8-44
Redirected call is disconnected 8-40
The Simple Recognition step takes the unsuccessful
branch
8-43
Unable to connect to JTAPI provider 8-43